Authenticity Dispute and Refund Procedure
At Glampot, we prioritise your trust and satisfaction.
We understand that when you shop with us, you expect authenticity, luxury, and peace of mind. Every item we offer is carefully curated and authenticated to meet the highest standards. However, we recognise that, in rare cases, inauthentic items may find their way into the market. Rest assured, we are here to address this concern promptly and professionally.
What to Do If You Suspect an Inauthentic Item
If you believe you have received or purchased an inauthentic item from Glampot, please follow these steps:
1. Notify our Customer Service Representative:
Contact our dedicated Customer Service team immediately. You can reach them on Whatsapp at +601162212012. Our representatives are ready to assist you and guide you through the process.
2. Return the Suspected Item to Us:
Once you've contacted our Customer Service team and have received instructions, please securely return the suspected counterfeit item along with all its original accompaniments, including the packaging and any certificates of authenticity if applicable.
3. Allow Us to Verify Your Claim:
Our expert authentication team will conduct a thorough examination of the returned item to redetermine its authenticity. We are committed to ensuring a fair and meticulous evaluation of your claim.
4. Refund Process:
In the event that our expert authentication team confirms that the item is indeed inauthentic, we will promptly process your refund. You will receive a full refund based on the invoice value of the item in question. Your satisfaction is our top priority, and we handle such matters with the utmost urgency and professionalism.
Our Commitment to Authenticity
At Glampot, our mission is to exceed your expectations by providing you with the highest level of authenticity and luxury. While we continuously strive to minimize the risk of inauthentic items, we acknowledge that, like any business, there may be inherent risks. Rest assured, we are dedicated to improving our authentication processes to maintain the highest standards.
As a testament to our commitment to your satisfaction, we proudly offer a 100% Money-Back Guarantee for any items that are proven to be counterfeit.
Your trust is invaluable to us, and we remain devoted to ensuring your Glampot shopping experience is nothing less than exceptional.
If you have any questions, concerns, or require assistance with a potential counterfeit item, please do not hesitate to reach out to our Customer Service team.
Thank you for choosing Glampot, where luxury meets authenticity.