Frequently Asked Questions for Buying Clients
Are all items at Glampot authentic?
Yes, all items at Glampot are meticulously authenticated by our specialists. We offer a 100% money-back guarantee on authenticity.
What payment methods do you accept?
We accept VISA/Mastercard credit cards, selected eWallets, debit cards, and cash/instant transfers to our bank accounts.
Do you accept cash installments?
No, we currently only offer installments via Malaysian-issued credit cards. Please WhatsApp us for more details.
Are the installments interest-free?
No, additional charges from the bank apply depending on your selected installment period. Occasionally, we offer installment promotions. Please WhatsApp us for more information.
How much is the shipping fee?
We provide free shipping within Malaysia. For international shipments, free shipping is available when you meet our minimum spending amount. Add items to your cart to check if you qualify for free shipping.
How long does it take to receive my parcel?
For customers within Klang Valley, we offer same-day delivery for orders placed by 4 PM on weekdays and by 2 PM on Saturdays. Delivery times for international shipments vary by destination. We provide tracking to monitor your delivery progress.
Why did I get charged for import duty?
Import duties for international shipments may be charged by your government. Check with your local customs office before placing your order to avoid unexpected charges.
Can I exchange or return goods?
You are entitled to a 7-day exchange policy for purchases made through our website or social media platforms (Instagram or Facebook). The exchange period begins on the delivery date as per the delivery tracker. If you do not find an item for exchange, your payment will be converted to store credit with no expiry. More info: Shipping and Exchanges.
Can I reserve an item?
Yes, you can reserve an item with a deposit of 20% of the price (50% for items below RM 500) via bank transfer. The deposit is non-refundable but can be used for another item if you decide not to purchase the initial item of interest.