At Glampot, all items are preowned, and as such, we do not offer any warranties on their condition or function. Each item has been carefully inspected for defects prior to sale, and what clients see is what they get.

Once a purchase is completed, any issues that arise with the item will not be covered by Glampot. Examples of such issues include, but are not limited to, broken zippers, new cracks, rust, flaking, peeling, and discolouration.

This does not affect our lifetime authenticity guarantee: if an item bought from Glampot is ever proven counterfeit by a recognised independent authenticator, we refund 100% of the price you paid.

We encourage all customers to review item descriptions and images carefully before making a purchase.

We want you to be happy with your purchase, which is why we offer a 7-day exchange policy for items purchased through our website or social media platforms (Instagram or Facebook). This policy starts from the day your items arrive according to the date stated in the delivery tracker.

Please note that in-store purchases are not entitled to any exchanges, so please inspect your purchases before leaving the boutique.

To be eligible for an exchange, your item must be unused, in the same condition as when you received it, and in the original packaging. Exchanges are only permitted for incorrect or misrepresented items and do not apply to post-purchase wear-related issues such as broken zippers, peeling, or discolouration.

To complete your exchange, we require a receipt or proof of purchase. If you do not have anything in mind for an exchange, your payment to us will be kept as store credit with no expiry.

Customers are not eligible for a refund or exchange due to price adjustments from promotions or sales that occur after their purchase. Prices may vary weekly and Glampot will not honour price-matching or retroactive discounts.

Refunds are only allowed under specific conditions where the item was poorly described, such as missing crucial accompaniments or having flaws that significantly alter the condition rating of the item. If any flaws found are still within the reasonable bounds of the described condition rating, the return request will be rejected.

Any refund request must be made within 7 days of receiving the delivery. Refunds will not be granted for natural wear and tear, aging-related flaws, or defects that were visible in provided images or described within the item listing.

Authenticity claims are not limited to this 7-day window — they are covered for life by our authenticity guarantee.

We encourage our customers to carefully read item descriptions and review all images provided before making a purchase.

We ship orders during business hours (Monday–Friday, excluding Malaysia National holidays), between 11am to 6pm. Once your order has been placed, we will send you a tracking link to monitor your delivery status.

Standard delivery is free anywhere in Peninsular Malaysia. Orders to Sabah and Sarawak ship free from RM2,000 (RM80 below that).

Need it sooner? Same-day express delivery by Lalamove or Grab is available within KL and Selangor — free on larger orders, with a small fee below that. All delivery options and any fees are shown at checkout before you pay.