Authenticity Dispute and Refund Procedure

At Glampot, we prioritise your trust and satisfaction.

We understand that when you shop with us, you expect authenticity, luxury, and peace of mind. Every item we offer is carefully curated and authenticated to meet the highest standards. However, we recognise that, in rare cases, inauthentic items may find their way into the market. Rest assured, we are here to address this concern promptly and professionally.

Our lifetime guarantee: if any item bought from Glampot is ever proven counterfeit by a recognised independent authenticator such as Entrupy, Real Authentication or Bababebi, we refund 100% of the price you paid. There is no time limit — the guarantee applies for the life of the item, as long as it was purchased from Glampot and you can present your Glampot invoice.

 

What to Do If You Suspect an Inauthentic Item

If you believe you have purchased an inauthentic item from Glampot, please follow these steps:

1. Notify our Customer Service Representative:

Contact our dedicated Customer Service team on WhatsApp at +60176881148. Our representatives are ready to assist you and guide you through the process.

2. Return the Suspected Item to Us:

Once you have received instructions from our Customer Service team, please securely return the item to Glampot Mid Valley, together with your Glampot invoice and all its original accompaniments, including the packaging and any certificates of authenticity if applicable.

3. Independent Verification of Your Claim:

We will arrange for the item to be examined by a recognised independent authenticator such as Entrupy, Real Authentication or Bababebi. We are committed to ensuring a fair and thorough evaluation of your claim.

4. Refund Process:

If the independent authenticator confirms that the item is counterfeit, we will promptly refund 100% of the invoice value of the item. Your satisfaction is our top priority, and we handle such matters with the utmost urgency and professionalism.

 

Our Commitment to Authenticity

At Glampot, our mission is to exceed your expectations by providing you with the highest level of authenticity and luxury. While we continuously strive to minimise the risk of inauthentic items, we acknowledge that, like any business, there may be inherent risks. Rest assured, we are dedicated to improving our authentication processes to maintain the highest standards.

As a testament to that commitment, we proudly offer a Lifetime 100% Money-Back Guarantee on any item bought from Glampot that is proven counterfeit by a recognised independent authenticator.

Your trust is invaluable to us, and we remain devoted to ensuring your Glampot shopping experience is nothing less than exceptional.

 

Contact Us

If you have any questions, concerns, or require assistance with a potential counterfeit item, please do not hesitate to reach out to our Customer Service team.

Thank you for choosing Glampot, where luxury meets authenticity.